Delivery Policy

ALL MAINLAND UK DELIVERIES NOW ONLY £4.50!

 

Delivery Policy

 

We endeavour to dispatch all goods within 2 - 3 working days by Courier.  In the event an item is out of stock or is subject to a delayed delivery e will contact you within 24 hours, if you wish to place the item on back order please allow 14-21 days for goods that are out of stock.  If you require your item urgently please feel free to contact us on 0141 332 1041 for an estimated delivery time as many items can be dispatched for next day delivery.

We cannot deliver outside the UK, including BFPO addresses unless you contact us for approval. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box.

 

ITEMS OUT OF STOCK; Customers will receive an email within 2 working days to offer an alternative item or approximate delivery time.

 

We maintain a large stock of goods but if any part of an order is temporarily out of stock the remainder of the order, if applicable, will be shipped and an e-mail advice sent to the customer advising an estimated delivery date for any missing items.

 

Upon clearance of full payment, and subject to availability the ordered goods will be dispatched to the address quoted by the customer. We accept no liability for undelivered or misdelivered items due to the customer supplying incorrect address details.

 

All our deliveries are dispatched via courier. These may be delivered anytime between 8am and 6pm. Our couirer is DPD and they will text or email you on the day of delivery depending on what contact information you have provided us.  They will advise what time the delivery is due and have the option for you to change this if the chosen time does not suit


Postage & Packing

Mainland UK - £4.50

Channel Islands (Which includes Jersey, Guernsey, Isle of Wight) - £10.00
UK Overseas (which includes Isle of Man, Isle of Scilly) - £12.50
Scottish Highlands (Which includes Oban, Inverness, Ullapool, Wick, Thurso, Durness, Fort William, Ardgay) - £12.50
S. Ireland - £10.00
N. Ireland - £10.00
Belgium, France, Germany, Luxembourg, The Netherlands - £18.00
Italy, Portugal, Spain - £25.00
Austria, Denmark, Finland, Sweden - £22.00
Rest of the World - £70.00

 

We reserve the right to amend postage & packing prices as appropriate.


Damaged or Undelivered Goods

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.  If our courier is unable to deliver your purchase after 5 working days we will recall the item to our store and a refund will be issued to your card.  This refund will be less your original shipping charge of £6.00 + VAT and also less a recalled item fee of an additional £6.