A full refund (less postage and packing) will be provided on any
item returned to us in the original packaging, unsoiled, within 14
days, for any reason. Alternatively the goods may be exchanged.
Refunds or exchanges cannot be made before we receive the returned
goods. Returns made after 14 days or soiled goods will not be
eligible for refund or exchange. Please pack carefully to avoid
damage and don't forget to enclose the return form that was sent
with your order. Please enclose the appropriate return postage and
packing fee with goods returned for exchange.
We recommend that you obtain a certificate of postage with
adequate insurance from the Post Office if making a return, to
enable you to make a claim for any loss or damage, as we are unable
to compensate for return parcels that are lost or damaged in
Your rights to return goods are protected under the EU Distance
Selling Directive which can be found at http//www.hmso.gov.uk/si/si2000/20002334.html