Terms of Use

Availability

 

All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative. If we are unable to fulfil an order in its entirety, we will be happy to part dispatch items if the total value of the order is £100 or more.

 

Back Orders

 

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait; however, many of the items are available in a matter of days.

Note this Web Site is not stock controlled

 

Intellectual property rights

 

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available only for your personal non-commercial use and that you may download such material and content onto only one computer hard drive only if needed to make a purchase. Any other use of the material and content of the website is prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, commercially exploit or create derivative works of such material and content.

 

Description of products

 

The products sold on this website are subject to the Product Description which sets out conditions related to the sale of that item. We will take all reasonable care to ensure that all details and prices of products appearing on this website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order. We cannot confirm the price of a product until your order is accepted and confirmed.

 

Shipping and Handling

 

Shipping and Handling for International orders postage may vary from quoted price, certain products such as Barbour jackets cannot be sold internationally.

*** Please note that orders may take between 7 to 8 working days (Monday-Friday) to be despatched. This is due to a high volume of orders. A Premium delivery service is always available, please contact us for details. Thank you for your patience. ***

Please note that on delivery if no one is in to receive the parcel a delivery slip will be issued for you to contact the courier to re-arrange a delivery time, you will not be charged for this.  Our courier of choice is APC couriers.

48 hour delivery orders can be place on Monday to Thursday only. Any next day orders received outside this time will normally be despatched on Monday. All orders MUST reach us by 12:00pm AT THE LATEST to be processed in time to arrive within 48 hours.

 

 

Non acceptance of orders

 

There may be occasions on which we are unable to accept the order you have placed and this may be due to the following reasons:

  • The product you ordered is not in stock or not in a saleable state
  • We are unable to obtain authorisation for your payment
  • There is a pricing or product description error
  • You have not met the criteria set out in the main Terms & Conditions

 

 

Payment

 

We accept payment by any of the following cards:

payment methods

Pricing

 

All prices are correct at time of publication. Prices include VAT at 20% and exclude our delivery charge unless otherwise stated.

Occasionally we run short term price promotions, offering exceptional discounts on specified products on the website. Once these promotions have finished the products will only be available at the price stated and not the previous discounted price.

Prices offered on the website may not necessarily reflect prices on the same products in our stores. We reserve the right to offer special website prices to our online customers that will not be offered if the product is purchased in one of our stores.

 

Offensive Weapons Act

 

Under the Offensive Weapons Act, it is an offence to sell knives, knife blades or any other product that may be perceived as an offensive weapon to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18.

By placing an order on our website, you agree to our terms and conditions of sale and hence confirm that you are over 18 years of age and can legally purchase products covered by the Offensive Weapons Act.

 

Substances not available for delivery

 

We do not deliver any liquids or gaseous substances due to strict guidelines set out by our carriers. This means that any product that requires accessories that use liquids or gases can not be provided by our home delivery service. For example, we do not deliver butane cylinders for gas barbecues.

If you do need to purchase liquids or gases from Crockets, you can do so from our stores located in central Scotland, please see the  "Our Stores" section to find your nearest store.

 

Complaints

 

Should you have a complaint about any product purchased from us, or about our web site please address this to info@crockets.co.uk or  see the "contact us" section of the site for additional contact details.

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.

With this being a United Kingdom based e-commerce site, in situations of legal matter the UK law is the applicable law.